Order Returns:
- Due to the nature of the product we sell, we do not offer refunds. We do not accept partial order returns or exchanges.
- Our products are custom handmade, we do our best to provide sufficient information, videos, photos, to ensure the highest level of confidence to our customers before they purchase.
- If there was no production error by company, customer is responsible for shipping cost to return order back for exchange.
- If an order mistake was made by our production team, we will issue a return label to have product shipped back to us to correct at no cost to customer.
- Please send a message if you have any questions or concerns that haven’t been answered. We reply back to you within 48 hours.
Order Exchange:
If there was no production error by company, customer is responsible for shipping cost to return order back for exchange. If an order mistake was made by our production team, we will issue a return label to have product shipped back to us to correct at no cost to customer.
Order Exchange limit is 2 times. Unaltered loc extensions can be exchanged 7 days after being received. Orders that are returned in exchange for different widths, length, or requiring color processing, are subject to additional fees. Fees varies depending on the quantity of locs returned, length, and width